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CQC RATED - GOOD

THE RESULTS FOR AREAS INSPECTED CAN BE FOUND BY CLICKING CQC INSPECTION IN THE MENU ON THE RIGHT. 

Welcome to The Waterloo Practice

The doctors and staff at The Waterloo Practice in Huddersfield are proud to offer the highest standard of patient-centred health care. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, sexual health services and well-person check-ups.

We are a training practice and we therefore have different doctors working with us for what may be only six months at a time. We appreciate that this can be difficult for continuity of care but the GP Registrars are mentored closely during their time with us and outcomes of consultations are discussed with their mentor daily so management of patients is shared and records are kept thoroughly up to date.

This web site is a work in progress but please have a look around.

Feedback

Please go to the "Contact Details" tab and scroll down to the bottom of the page below the map if you wish to leave us feedback.

REPEAT PRESCRIPTIONS

Our repeat prescription telephone ordering service is closing on 1st June 2018.

In March 2017 we introduced a new telephone number for the ordering of repeat prescriptions - 01484 505298. The service has been available between 11am and 1pm Monday to Friday.

We had hoped that those who have access to the internet would be encouraged to place their prescription requests online and allow the limited telephone ordering to be available for those who do not use the internet.

Regrettably, this has not been the case and it seems that more and more patients are fighting to use the brief telephone ordering time, increasing the difficulty for those patients who really need telephone access.

THEREFORE ON 1ST JUNE 2018 THE TELEPHONE ORDERING SERVICE FOR REPEAT PRESCRIPTIONS WILL CLOSE.

In line with many Huddersfield surgeries your options after 1st June for ordering prescriptions will be:

*     Online- 24 hours a day including weekends

*     Post your repeat prescription request to us clearly marking the required items on the list, remembering to allow time for the list to reach us by post

*     Call in at the surgery with a list of the repeat prescriptions that you require

We would encourage anyone who has repeat prescriptions and access to the internet to register at reception for online ordering without delay. It may be appropriate for our patients who are unable to manage their own prescription requests to have a carer who can have proxy access to the online prescription ordering facility. Talk to our staff to find out more.

Telephone ordering is being restricted to help address the pressures on our telephone system for all other services and to improve the accuracy, safety and security when prescribing.

In line with the Huddersfield-wide policy we can no longer accept requests from "third parties" such as chemists or appliance companies.

If you are of the opinion that you have exceptional reasons that should permit you to order prescriptions via the telephone please let us know in writing. Arrangements will be made to accommodate our vulnerable patients.

Online Facilities

Wanting to order your repeat medication, book an advance appointment, view part of your medical record without the cost of a phone call and at any time of the day (or night)?  Just come to the surgery with photo ID (Passport, Driving Licence etc) and our receptionist can register you for our online system.  Once registered use the link below to get started.

Login Here

We have now extended the online facilities our patients can enjoy to include access to your Detailed Coded Medical Record.  For information on how to view your record go to "Your Online Record" page listed to the right under Further Information

Repeat Medication

Prescribed regular medication by your doctor?

Wanting to order your repeat medication at any time of the day (or night)?  Just come to the surgery with photo ID (Passport, Driving Licence etc) and our staff can register you to order online there and then.  Next time you need your medication just go to the Prescriptions page on this website, click on the link and away you go.


Disabled Facilities and Car Parking

Limited parking space is available. The surgery and facilities are fully accessible for wheelchair users.

All Our Patients Have A Named Accountable GP 

All GP Practices have been instructed by the current government to make sure their patients are aware that they have a Named Accountable GP.  

When you register at The Waterloo Practice you become a patient of the practice, registered with the practice and not an individual doctor. This means that you can see the GP of your choice and should that GP ever leave the practice you are not left without a doctor.

However, we have encouraged our patients to exercise continunity of care by identifying a "Usual Doctor" with whom they can build a relationship so that the doctor becomes familiar with their needs and is able to offer the most effective care. The usual doctor takes the lead responsibility for the co-ordination of services to the patient in exactly the way the Accountable GP must. If you wish to enquire as to who your usual / accountable GP is please enquire when you next have contact with the surgery.

Private Services

In addition to the range of contractual NHS services that we offer The Waterloo Practice offers some private services that fall outside NHS work. Contact reception for further details.


Patient Feedback - Good and Bad!

From 1st December 2014 we are participating in the national NHS Friends and Family Test which invites you to provide feedback on the services you have experienced at the Practice. We want to know about the good things that we have done so we know what is important to you and should not change. We also want your feedback about things that you feel need to be improved and we will see if we can do anything about those.

The results of your feedback from January 2015 onwards will be published nationally. It doesn't take long and you don't need to provide your details.

Look for details in reception or you can ask a member of staff how to take part. More information is available via www.nhs.uk/friendsandfamily.

Our Friends and Family Test can be accessed using the "Patient Survey" link below.


Patient Participation Group - next event

Date - TBA

ON LINE SERVICES

Join us to learn more about making appointments, cancelling appointments, ordering repeat prescriptions and viewing your medical record via the internet.

Live group demonstrations of how it works will take place with the opportunity for 1:1 help. Bring your photo ID with you and we will sign you up for on-line access.

 

 


Bank Holiday Closures 2018

Monday 7th May 2018Closed
Monday 28th May 2018Closed

 


Closure Afternoons 2018

The practice will close at 1pm on the following days for training purposes and re-open the following morning at 8am. Should you require urgent medical attention during this time please call Freephone 111. If you have an emergency whilst the practice is closed dial 999.

2018
Tuesday 17th April 2018
Tuesday 15th May 2018
Tuesday 19th June 2018
Tuesday 17th July 2018
Tuesday 21st August 2018
Tuesday 18th September 2018
Tuesday 16th October 2018
Tuesday 20th November 2018
Tuesday 18th December 2018
(Site updated 07/06/2018)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
 
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