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Seeing the doctor


Our appointment system for routine appointments is based on 10 minute appointments.


Same Day Appointments

We offer  a limited number of routine same day appointments which are only available to reserve from 8am on the day. These can be booked by telephone or in person.

Urgent Appointments

If you consider your illness requires urgent attention and all routine same day appointments have been booked you will be asked to provide details of the nature of the health problem to pass to the doctor for triage. Where the doctor assesses the health condition, based on this information, to warrant an urgent appointment for that day we will offer one. The doctors have just a few minutes to see each patient at these appointments and will deal with just the most urgent of problems. We cannot guarantee which doctor you will be seeing for these consultations and it is possible that the doctor will be running late. It is unlikely that ongoing long-term health problems can be managed in these consultations.

Advance Appointments

Advance Appointments with the doctors can be reserved up to four weeks in advance. If you have an ongoing medical problem which the doctor is monitoring you will be asked to use one of these appointments for your return visit. Please, where possible, reserve your return appointment at the reception desk before leaving the premises, on your way out. For on-going medical problems we urge you to see the same doctor at each visit and reserve your appointment with us well in advance.

An adult should accompany children under sixteen.


Our nursing staff and some reception staff at the practice are trained to offer a Chaperone service to ensure that we can provide a safe and supportive service to our patients who are undergoing intimate examinations.


We should like to encourage our patients to use this service.


Please ask your doctor or nurse to arrange for a chaperone to be present when you are examined.


If you are unable to attend an appointment which has been reserved for you, please inform the surgery so that it can be cancelled and made available for other patients.  This can be done by:

  • attend the surgery and inform the receptionist;
  • phone the surgery and inform the receptionist;
  • you are also able to cancel appointments online if you have registered to order repeat medication through this website.

Patients not attending booked appointments

A significant number of appointments are wasted each week when patients fail to notify us in reasonable time, at least one hour before the appointment, that they are not going to keep the appointment or fail to notify us at all that they are not requiring their appointment. We refer to these as ‘Did Not Attend’ (DNA).  Over the 6 months April-September 2014 we averaged 130 DNA's per month.  The effect of these is:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

If a patient fails to attend a pre-booked appointment on more than one occasion in the last 12 months an informal warning letter will be sent to the patient advising them that a further occurrence could risk removal from the practice.  If the patient fails to attend another appointment, the matter will be discussed at a practice meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list. If the decision is taken to action the removal of the patient they will be notified in writing.

Our full DID NOT ATTEND POLICY can be found here:

The Waterloo Practice DNA Policy September 2017

Help us to help you

  • Please keep your appointment – or give adequate notice that you need to cancel it.
  • Please do not delay the doctor – please show consideration to other patients. Remember an appointment is for one person only.
  • Please come to the surgery when not prevented by serious illness or infirmity. A doctor can see many more patients in the surgery than when out visiting.
  • Please order repeat prescriptions at reception and not during consultations
  • Please be responsible for your own health - take appropriate action to prevent ill health and follow the advice given by the health professional.
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