CORONAVIRUS UPDATE - WE ARE PROVIDING A MEET AND GREET SERVICE AT THE SURGERY IN LINE WITH OUR BUSINESS CONTINUITY PLAN TO HELP WITH OUR PATIENT DISTANCING PREVENTING THE TRANSMISSION OF COVID-19.
WE ARE ACTING IN THE BEST INTERESTS OF OUR PATIENT POPULATION, LOCAL COMMUNITY AND ALL THOSE WHO ARE VULNERABLE.
PLEASE CONTACT US VIA OUR ONLINE SERVICES, USE THE CONTACT LINK ON THIS WEBSITE, DROP A NOTE INTO OUR LETTER BOX AT THE FRONT DOOR ON WAKEFIELD ROAD OR TELEPHONE.
Click here for more information and advice
To protect our patients during the Coronavirus pandemic we are attempting to manage the flow of patients through our doors. This does not mean that we are closed or on “lockdown”. If you are invited to the surgery then you will be greeted by one of our staff. The staff member may be wearing protective equipment supplied by NHS England. Please do not be alarmed.
We are not offering face to face appointments for routine medical matters until further notice; patients will be contacted via telephone to assess their need to be seen. We will be screening all requests for appointments and dealing with only those that are immediately necessary. If you have an appointment already booked please do not attend the surgery but wait for a telephone call from us.
When you telephone us, if you consider your medical problem to be immediately necessary the staff will take details of why you are requesting an appointment. You will also be asked if you have had a fever or persistent cough at any time in the last 7 days. We will then call you back later that day with a view to resolving the medical issue by telephone.
If you are asked to attend the surgery we may take special precautions, please understand that these are for your protection and all those who work at the surgery.
Decisions about future services will be announced as information and circumstances develop.
In the meantime we will be posting out any documents which would normally be collected, for example; fit notes, referral paperwork, medical reports etc.
Please adhere to the following advice whilst these measures are in place:
- If you are wanting to book an appointment please telephone the surgery.
- If you have a prescription request or other document to hand in please use the letter box at the Wakefield Road entrance.
- If you are wanting access to the pharmacy please use their Wakefield Road entrance as there is no access to the pharmacy via the surgery.
- Access to the building is via the door from the car park. There is a doorbell which can be used if this is needed.
- Please attend the surgery only if you have been invited to do so.
If you are worried about Coronavirus go to https://www.nhs.uk/conditions/coronavirus-covid-19/
Do not visit your doctors surgery or Accident and Emergency.
We are currently suspending the online booking of appointments to allow us to assess all requests for appointments in the light of the current Coronavirus situation. HOWEVER, we expect to be offering e-consultations in the very near future. Keep an eye out for information on this website.
Networking with other GP Practices
There are currently 37 GP practices in Greater Huddersfield serving a registered population of around 247,000 patients. The 37 practices are divided into 7 networks to encourage partnership working. Network practices actively work together to help develop services for the community allowing patients to access services whether they are registered with a large or small practice. This will deliver a more equitable service, achieving better health outcomes for patients.
The Waterloo Practice is a member of the Tolson Care Partnership Primary Care Network which includes the following surgeries:
- Almondbury Surgery
- Dalton Surgery
- Greenhead Family Doctors
- Junction Surgery
- Rose Medical Practice
- The University Medical Centre
- The Whitehouse Centre
Our patients no longer need a pharmacy nomination for prescriptions to go electronically to a pharmacy
We are delighted that we have been chosen to pilot the new electronic service where you will take an unsigned token that we give you to any pharmacy. The pharmacy will dispense your medication after scanning the bar code on the token. This is one of the many moves by the NHS to help reduce inefficiencies and provide safer prescribing.
Dr Hassan will be returning from maternity leave in June 2020.
From the beginning of June Dr Hassan will be taking maternity leave. We welcome Dr Naheed Anwar to the practice to cover her absence.
Electronic Repeat Dispensing for Eligible Patients
Our practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to NHSBSA. A member of our clinical team will contact these patients as part of our medication review process to explain the benefits of this service.
Patient Feedback - Good and Bad!
From 1st December 2014 we are participating in the national NHS Friends and Family Test which invites you to provide feedback on the services you have experienced at the Practice. We want to know about the good things that we have done so we know what is important to you and should not change. We also want your feedback about things that you feel need to be improved and we will see if we can do anything about those.
The results of your feedback from January 2015 onwards will be published nationally. It doesn't take long and you don't need to provide your details.
Look for details in reception or you can ask a member of staff how to take part. More information is available via www.nhs.uk/friendsandfamily.
Our Friends and Family Test can be accessed using the "Patient Survey" link on the homepage or click here.
Order your repeat prescriptions safely via this website. Ask at reception.
Please go to the "Contact Us" tab and scroll down to the bottom of the page if you have a comment to make about the service we provide.