COVID-19 Information

Have I got Cold, Flu or COVID-19?

SYMPTOMS

COVID-19

COLD

FLU

ALLERGIES

FEVER

Common

Rare

Common

Sometimes

TIREDNESS

Sometimes

Sometimes

Sometimes

Common

COUGH

Common

Mild

Common (dry)

Sometimes

SNEEZING

No

Common

No

Common

ACHES & PAIN

Sometimes

Common

Common

No

RUNNY NOSE

Rare

Common

Sometimes

Common

SORE THROAT

Sometimes

Common

Sometimes

No

DIARRHOEA

Rare

No

Sometimes

No

HEADACHE

Sometimes

Rare

Common

Sometimes

ADDITIONAL

Shortness of breath, difficulty breathing, loss of taste/smell

Sinus congestion / watery eyes

 

 

 

IMPORTANT Information - Face to Face Appointments

Please note all patients attending face to face appointments MUST wear a face covering which covers both nose and mouth for the duration of their attendance. 

In addition, please note that only patients with prearranged face to face appointments are able to enter the premises for the time being. 

We are acting in the best interests of our patient population, local community and all those who are vulnerable.

Please contact us via our online services, econsult, drop a note into our letter box at the front door on Wakefield Road or telephone.

To protect our patients during the Coronavirus pandemic and in recognition of Government guidelines we are limiting the number of patients and visitors who need to be in the surgery at any one time. You will find our doors are open but we are not able to provide a drop in option for appointments or queries. Everyone who enters the surgery must have a prearranged appointment to do so even if this is just to collect something. If you are not on our list of expected visitors you will be asked to leave.

When you contact us you will be asked if you have in the previous 14 days had a fever, persistent cough, loss of taste or smell, taken a Covid-19 test or travelled from Spain as this may indicate that special arrangements need to be made. If you are invited to the surgery you will need to wear a face covering unless you have a severe health condition which makes it difficult to do so.

The majority of our staff will be wearing protective equipment supplied by NHS England. Please do not be alarmed.

We are becoming increasingly busy and to help manage this the majority of requests for doctor appointments will be reviewed by a doctor on the day of the request.

When you telephone us for a doctor's appointment our Patient Advisors in reception have been instructed by the doctors to recommend you to use our website econsult facility  (no password required) as this allows you to explain your needs in your own words. At present if you complete the econsult before 4pm your request will be reviewed by a doctor that same day. If you do not have internet access our Patient Advisors will take the medical details about why you are requesting an appointment and a doctor will review that request. The outcome of that review is most likely to be a telephone consultation so please ensure that you will be available throughout the day to take a call. Alternatively, some requests we will respond to by a text message and others will be invited to attend the surgery.  

Our Practice Nurses and Health Care Assistants are busy seeing patients in face to face appointments at the surgery where telephone consultations are not possible.

We will be posting or sending electronically any documents which would normally be collected, for example; fit notes, referral paperwork, medical reports etc.

Regrettably, we are not currently able to offer the online booking of appointments. 

Any changes to our service delivery in the future will be announced in line with Government and NHS advice.

In summary please observe the following:

  • Complete an econsult on our website if you are wanting to arrange an appointment or telephone the surgery
  • Use the letterbox at the Wakefield Road entrance if you have anything to hand in including a written prescription request.
  • To access Waterloo Pharmacy use their front door entrance on Wakefield Road as there is no access to the pharmacy via the surgery.
  • Only attend the surgery if you have been invited to do so and at the time agreed.
  • Please respect the work of the staff and doctors who will do everything they can to help you but are likely to be working with limited resources.

If you are concerned that you may have Coronavirus go to  https://www.nhs.uk/conditions/coronavirus-covid-19/ do not visit your doctor's surgery or Accident and Emergency.